How We Work
A process you can audit, not just admire
Six stages, defined deliverables, weekly reporting. This is exactly what happens between your first email and your signed delivery receipt.
- 1
Product Discovery
We translate your product idea, reference images or tech pack into a shortlist of manufacturers that actually fit — by capability, capacity, compliance and cost.
- Factory shortlist with on-site audit summaries
- Cost benchmarking across industrial clusters
- Certification & compliance pre-check (CE, OEKO-TEX, BSCI where relevant)
- 2
Sampling & Quotation
Samples coordinated, couriered and reviewed with you; quotations itemised and negotiated before a single bulk unit is committed.
- Sample development coordination and courier management
- Itemised quotation (EXW / FOB / DDP) with volume tiers
- Negotiated pricing, payment terms and lead-time commitments in writing
- 3
Production Oversight
Your order monitored on the line, not from an inbox: weekly photo reports, inline checks and proactive delay alerts.
- Weekly production reports with photos and videos from the line
- Inline inspection during critical production stages
- Timeline tracking with early-warning alerts on any slippage
- 4
Quality Inspection
Independent pre-shipment inspection against AQL standards, plus lab-test coordination, before goods leave the factory.
- Pre-shipment inspection to AQL 2.5 (or your standard)
- Lab testing coordination for regulated markets
- Detailed inspection report with photos within 24 hours
- 5
Global Shipping
Freight booked, documents prepared and customs handled — sea, air or express, door to door.
- FCL / LCL / air freight / express comparison and booking
- Export documentation, customs clearance and insurance
- Door-to-door delivery with tracking until signed receipt
- 6
After-Sales Support
The relationship continues after delivery: claim handling, reorder management and a feedback loop that improves the next run.
- Structured claim handling for confirmed defects
- Reorder management with version and spec history
- Post-order review feeding improvements into the next production run
Process Principles
Three rules that make the process work
Weekly rhythm
Every active order reports on a weekly cadence — photos, progress percentage and next-week plan, whether or not you ask.
Written over verbal
Quotations, sample approvals, inspection outcomes and shipping instructions all exist as documents both sides can point to.
Inspect before you pay balance
The 70% balance payment is contractually tied to a passed pre-shipment inspection. Never before.
Typical Timeline
What to plan for, realistically
First orders and repeat orders move at different speeds. Plan against these ranges, not against optimism.
- Sampling & approval
- 2 – 6 weeks
- Bulk production
- 3 – 6 weeks
- Inspection & loading
- 1 week
- Sea freight to US / EU
- 4 – 6 weeks
Repeat orders with booked materials and approved samples typically compress the whole chain to 8 – 10 weeks door to door.
Ready to bring your next product line to life?
Tell us what you are building. Our team replies within one business day with a tailored plan, realistic timelines and transparent costs.